Frequently Asked Questions (FAQ)
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Yes, you will be redirected to our sign up page on your checkout
I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?
To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
WHAT PAYMENT METHODS DOES NET-A-PORTER ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept ###
WHICH DESTINATIONS DO YOU SHIP TO?
We only ship to indonesia region.
HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
It takes around 3 days to 2 weeks depending on delivery methods you chose and the location of your residency.
HOW DO I RETURN OR EXCHANGE AN ITEM?
You can exchange your item, but unfortunately you can not return it nor can we refund your money except for errors caused by our team.
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
On the occurence of refund, you can only be refunded as per the item’s initial price, excluding delivery fee.